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    Frequently Asked Questions

    Choose the smart lock that suits your home？

    Choose the right door lock according to your own door. There are fully automatic locks, semi-automatic locks, and room door locks. For the convenience of installation, it depends on what kind of lock body your home originally installed. Choose the door lock according to the corresponding lock body. This is the most convenient and worry-free installation.

    Installation issues？

    Each of our locks has a corresponding installation video

    Operational problems encountered during use？

    We have electronic product instructions and corresponding operation videos.

    It's been a while since I took the quiz. Can I get a new recommendation?

    Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

    It's been a while since I took the quiz. Can I get a new recommendation?

    If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

    Can I change my next delivery date?

    We have operation videos, installation videos, and can also communicate one-on-one with customer service

    How does my subscription work?

    Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

    How do I edit what's in my plan?

    Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.